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Frequently asked questions
Here, we have addressed some of the most frequently asked questions that we have been receiving so far. If you do need to ask anything else, please do not hesitate to contact us directly.
Of course, we have options for custom jewelry. Simply send us your design through WhatsApp, or just fill in the contact form at our website and get ready for some tailor made asking.
With the purpose of preserving the jewelry for a long time, it is advised to place the jewelry in a cool, dry space. Take care to avoid exposing the jewelry to moisture, perfume or solvents. Lastly, use a soft cloth to remove dust and dirt from the jewellery on a regular basis.
To take the right size for your jewellery, take a measuring tape or a ruler, a finger, wrist, or neck, depending on the type of jewellery you are ordering. Another option is to use the Ring Sizer app or to call up and refer to our sizing catalogue, or to go to a jeweller.
Our return policy is really very simple: we expect a call on WhatsApp with a valid reason for the return, after which we process it very efficiently. If approved, we then make arrangements for the return and your money is refunded.